Name: Daniel Ingles
How long have you been with Metrics Contract Services?
Longer than most. I started in February 2001.
What is your role?
I manage the Trace Elements lab. We provide support for internal and external clients and participate in investigations and special projects. The role is more scientist than manager, though there are some managerial aspects.
What accomplishment/project/area of work is your specialty or makes you proud?
In recent years, trace elements analysis has taken on more prominence in the pharmaceutical realm. The former “heavy metals” test, required for most excipients and APIs, was a century old and ineffective, so the regulatory agencies now mandate more sophisticated and accurate techniques. We were prepared to offer support on Day 1 of the new requirements and our data has been included in several successful submissions.
Are there any special organizational strategies you use to be efficient at work?
Design each experiment carefully to extract the maximum possible information in the shortest time. Also, one can often leverage the performance of one experiment to other projects, adding to the efficiency of this approach. By this time we have template procedures and methods for most excipients, APIs and finished products.
What are your team’s latest achievements?
Six months of no deviations, timely completion of all projects, and meeting client expectations and objectives, all while maintaining high standards of quality. Which is expected, but we also fit in short-term rushes, unexpected projects and client requests.
How do you think those accomplishments might impact the contract pharmaceutical industry and the industry at large?
Setting high standards for timeliness and quality and then maintaining them is best practice for any industry. It is essential in the contract world where the competition is lively and the clients have their choice of service providers. I don’t know if our example will have a large impact on the industry at large, but I do want any impact we have to be a distinctly positive one.
What is the most rewarding part of your job?
Few things are more rewarding than accurately predicting the results of a complicated experiment. Any scientist will tell you this is not always the case.
What is the best piece of advice you ever received from one of your mentors/colleagues?
John Bray, co-founder of Metrics, told me “always go for the A.” Sometimes you try for an A and get a C, but you never start a project trying to be merely adequate.