James McNally’s career began in 2017 at a pharmaceutical company in New York. He left a year later to pursue other interests but returned to the industry in 2020. He landed a job here at Mayne Pharma/Metrics Contract Services as a production operator. About a year later, he transferred from that position to his current role on the Quality Assurance team.
What is your role?
Commercial Quality Assurance Auditor
What area of work is your specialty or strongest focus?
My job focuses on reviewing manufacturing and packaging batch records and ensuring proper execution. I work closely with the Operations and Tech Services departments to guarantee the products will be safe and effective for consumers.
Are there any special organizational strategies you use to be efficient at work?
Versatility is our QA group’s biggest strength. We each tend to focus on certain tasks individually, but when one member needs help, the others are ready and able to step in.
What are you currently working on, project-wise?
As far as current special projects, I represent the Commercial QA team in a Cleaning Verification ticket rebuild.
What is the most rewarding part of your job?
Working to enhance the mental and physical well-being of people all over the world is a great motivator.
Describe any challenges you’ve found in your job and how you’ve addressed them.
Working through occasional professional obstacles between departments is inevitable. We’ve built great interdepartmental relationships here, and we all work together to achieve the same goal – better living for our customers. I always remind myself of that shared goal and strive to take a collaborative rather than combative approach.
How do you think your work (or type of work) might impact the contract pharmaceutical industry and the industry at large?
A strong quality culture improves any pharma company. A weak one hurts it. We are making great strides here, and our continued improvement will help us continue to innovate and succeed in the industry.
What is the best piece of advice you ever received from one of your mentors/colleagues?
“If you are unsure, ask for help.”